So right off, I love my phone carrier–we have great service, great coverage, and our bill doesn’t make us hyperventilate each month. I wanted to get that straight right off because now, I’m going to complain a little. Not a rant…I promise.
I’ve been after Husband to upgrade his flip phone–he’s had it a long time and he was borrowing mine to text Son or check the weather or the incoming mail or to get directions or to Google something while we were out and about. It was getting kind of silly for him not to have his own smartphone. Then this past weekend, Son gave him a nifty little device that lets you see into tight spaces, but it needs a smartphone. In a nice way, I said, “Well, you can’t download that app to my phone, but I’d love to get you your own phone for your birthday. What do you say?” At last, he said, “Okay, let’s get me a smartphone, but I want one exactly like yours since I already know how to use it.”
Great idea. So, we went online to our carrier and in a few quick clicks, we’d upgraded his old flip phone to a way-cool Android that was as close to the one I have as we could get. Turns out, it didn’t change our bill at all except to add the price of the phone to next month’s bill along with a $30 setup fee. (This is significant, I promise.) No problem. Husband was actually getting kind of excited about it. We arranged to pick it up at the store, so we waited the couple of hours indicated to get a text telling us it was ready. Well, we never got one. So after about three hours, we just toddled into the store, told them why we were there, and the young man who greeted us, checked his little tablet and found us immediately. “Sure, let me go get that phone for you.”
Now, our expectation was that things would happen much as they always had when we upgraded a phone–the customer service rep at the store would activate the new phone and then move Husband’s contacts and photos over from the old phone to the new one. Um, not so much. He dropped the unopened box into a bag and handed it to us. “There you go.” He couldn’t even be bothered to fluff up the tissue paper that came with the fancy bag–it was tossed into the bottom under the unopened phone. Nice.
So we asked, ” Aren’t you going to set it up? Move his contacts over?”
With a pityingly look that clearly indicated he thought we were hopeless old farts, he replied, “Nope, we don’t do that here anymore. Just turn it on and that will activate it.”
“But…but…what about his contacts?”
Another glance over our bent and arthritic bodies at the other workers that no doubt included an eyeroll, he said, “Well, you can try getting them off the old phone”–said in a tone that clearly indicated the old phone was probably something Alexander Graham Bell once played with–“but I’d guess you’ll have to re-enter them all. Sorry.”
And with that, he returned to his friends, who were yukking it up over one of them singing like a street corner do-whop group. Oh, I think there was a “Have a nice day,” as we hobbled out the door.
Well, holy shit. Thanks guys for the great customer service and we’re guessing the #30 setup fee we paid you was for the effort of dropping the unopened box into a bag. Yeesh. Oh, and as we got into the car, the text arrived telling us our phone was ready for pickup, then another saying someone had picked it up. Yeah, thanks for that.
However, there is a happy ending here because we may be doddering old seniors, but we figured it out. We couldn’t get the contacts to transfer via USB or through the the Cloud, but we experimented and discovered I could Bluetooth the contacts that he wanted from my phone since we share a lot of the same people in our lives, and then all he had to do was add the ten or so he had that I didn’t. So there, you smug little putzes. Just because you were raised on technology doesn’t mean you have ownership of all of it and you don’t need to treat those of us who are older than forty like we’re clueless. We’re not. Just FYI, Bill Gates, the guy who invented Windows, is 62. Tim Cook, the CEO of Apple is 57 years old. And check out these stats from Medium.com. Boomers are online, we’re everywhere, and we’re the ones who have money to spend. Don’t treat us like we’re idiots. Try to remember that we’re the people who taught you how to use a spoon and a potty…just sayin’.
Gratitude for today:
Husband has a new phone! YAY!
Nice breakfast with my friend/mentor Sandra today.
Novel is moving along.
Found a really nice bummin’ around Riesling at Kroger.
SIster Pam is coming home!